Privacy Policy

Privacy Policy:

At Uptown Genz, we understand the importance of privacy and are committed to ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect: We collect personal information such as your name, email address, shipping address, and payment details when you place an order. Additionally, we may collect non-personal information, including your IP address and browser details.

2. Use of Information: The information we collect is used to process and fulfill your orders, communicate with you about your purchase, and provide a personalized shopping experience. We may also use your email address to send promotional materials, newsletters, or updates about our products and services. You have the option to opt-out of marketing communications at any time.

3. Product Descriptions: We strive to provide accurate and detailed product descriptions to help you make informed purchasing decisions. Our team ensures that the information about each product, including features, specifications, and dimensions, is up-to-date and reflective of the actual items.

4. Clear Policies: Our policies are designed to be clear and transparent. We have a straightforward refund and return policy, which you can find on our website. It outlines the conditions under which returns are accepted, the process for initiating returns, and any associated fees. By shopping with us, you agree to abide by these policies.

5. Security Features: Your security is our priority. We implement industry-standard security measures to protect your personal information. Our website uses encryption technology to secure data transmission, and we have strict internal access controls to limit unauthorized access to your information. We do not store sensitive payment information on our servers.

6. Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share your information with trusted service providers who assist us in operating our website, conducting business, or servicing you, as long as those parties agree to keep this information confidential.

7. Cookies: Our website uses cookies to enhance your browsing experience. You have the option to disable cookies through your browser settings, but please note that some features of our site may not function properly without them.

 

Contact Details:

  • Customer Service: For any inquiries, assistance, or feedback, you can reach our customer service team through the following channels:
    • Email: uptowngenz@gmail.com

Return Policy:

  • We want you to be completely satisfied with your purchase. If you receive a damaged or defective item, please contact our customer service within 7 days of receiving your order to initiate a return.

Return Process:

  • To return a product, please follow the instructions provided by our customer service team. Returns should be shipped in their original packaging and include all accessories.

Refund and Dispute Policy:

  • Refunds will be issued for eligible returns following a thorough inspection. If you have concerns or disputes regarding your purchase, please contact our customer service team for resolution.

Cancellation Policy:

  • If you need to cancel an order, please contact us as soon as possible. Once an order is processed, cancellations may not be possible. However, we will do our best to assist you.

Legal or Export Restrictions:

  • Please be aware of any legal or export restrictions that may apply to specific products. It is the responsibility of the customer to comply with all relevant laws and regulations.

Terms and Conditions of Promotions:

  • All promotions are subject to specific terms and conditions. Please refer to the promotion details for eligibility criteria, expiration dates, and any other relevant information.

Transaction Currency:

  • All transactions are processed in USD. Please check with your financial institution for any currency conversion fees that may apply.

Security Capabilities and Payment Card Transmission:

  • We employ robust security measures to protect the transmission of payment card details. Our website uses encryption technology to ensure a secure and safe shopping experience. We do not store sensitive payment information on our servers.

Consumer Data Privacy Policy:

  • We respect your privacy. Our Consumer Data Privacy Policy outlines how we collect, use, and protect your personal information. 

For any further clarification or assistance, please do not hesitate to contact our customer service team. Your satisfaction and security are our top priorities at Uptown Genz.

By using our website, you consent to the terms outlined in this Privacy Policy. We reserve the right to update and modify this policy as needed, and any changes will be reflected on this page.

If you have any questions or concerns about our Privacy Policy, please contact our customer service team at [uptowngenz@gmail.com].

Thank you for choosing Uptown Genz. Your trust is essential to us, and we are committed to protecting your privacy and providing a secure shopping environment.